Enterprise Content Management (ECM) enables organizations to save time and money by efficiently managing documents and information. Through the use of robust back-end technology, it allows structured information to be easily defined and shared across multiple departments or teams.

根据 MarketsAndMarkets, the market size of ECM is expected to grow from 2015年为240亿美元 to 到2020年达到590亿美元.





ECM helps organizations digitize documents and automate document-driven processes, allowing the right people to access the right information at the right time. 具体来说,这些过程包括:

  • 即时文件捕获

    Managing an organization’s content begins with 文档捕获—the process of importing all your information into a digital repository.

  • 业务流程自动化.

    与 数字自动化, organizations can easily diagram the steps of a business process and automatically route documents to the right people at the right time.

  • 安全文档存储

    有强大的ECM系统, organizations can easily store business-critical documents in a digital repository, 并立即查看或编辑它们.

  • 细粒度的文档安全

    Take control of information across the enterprise by 限制访问文件夹, documents, fields, annotations and other granular document properties.

  • 全文检索和检索

    Instantly find documents by identifying specific words or phrases within their text, 元数据, 注释和条目名称.

  • 对表单进行数字捕获、路由和审批.

    代替纸 forms with electronic forms to digitally 捕获 information and share it across the organization.

Download the Enterprise Content Management Buyer's Guide


In recent years ECM has become increasingly important and complex due to financial fraud and data breaches, 哪些导致了更多的监管. 事实上, International Data Corporation (IDC) is projecting a 50x growth rate in digital content from 2010 to 2020. 因此, organizations that can automate and organize document-driven processes will not only have a business advantage, 同时也降低了合规风险.

ECM can provide a comprehensive solution for the entire 文档管理 lifecycle, so it’s especially valuable for IT professionals and business managers.

IT assumes a more valued role in the organization by replacing information silos with a central point of control. By offering standard ECM tools that individual departments can customize, IT gains a better and more cost-efficient grasp over software and hardware maintenance.

Business managers can evaluate efficiency in departments without putting work on hold. Information collected by ECM software shows who is editing or viewing each document, how long each person takes to review documents and who is responsible for tasks related to each document.

Heifer International Streamlined its Field Operations in Developing Countries

See how Heifer transformed its 文档管理 process using Laserfiche.


Features of ECM include business process automation, 文档管理, 记录管理, 工作流, 捕获, 表格及资讯保安.

A fully functioning ECM system can streamline access to documents, allowing organizations to eliminate redundancy and minimize operational overhead.

An example of the Laserfiche digital 文档管理 file system interface




与ECM, 企业可以挽回失去的时间, 降低管理费用, increase profitability and improve client service.

The average cost of processing an invoice in an environment with a low level of automation can be up to 20倍大 than in an environment with a high level of automation.

The average cost of processing an expense report in an environment with a high level of automation is 低了39% than in an environment with a low level of automation. For an organization processing 1,000 expense reports monthly, that’s an 每年节省$97,680.

Organizations can gain rapid ROI from an ECM system by investing in robust ECM software, 计算和网络技术, 流程集成, 培训和共享服务. In any ECM implementation, the goal is to scale the solution to your organization’s needs. Download our ROI Guide for ECM to calculate your organizations potential cost savings.








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